Returns & Exchanges

We stand behind the quality of our precision-engineered components and offer a 30-day return window for products in new, uninstalled condition. If you are not completely satisfied with your purchase, our team is here to ensure your cycling experience remains world-class.

Return Process

• 1.
  Initiate Return Request

  Contact our customer service team or visit our online portal to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the uninstalled components in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 3.
  Ship to our Facility

  Send your package via a trackable shipping method to our Portland headquarters for inspection and processing.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the parts, we will issue a refund to your original payment method within 5-7 business days.